Delivery information

At Machine Mart we only use established, specialist couriers to ensure that your goods reach you in perfect condition.

1. Delivery Times

Standard Delivery - Our Standard Delivery service takes approximately 3 to 4 working days* for the majority of the country, this time may vary for some restricted post codes view the restricted post code list here.

Next Day Delivery - Need your order fast? Select our Next Day Delivery service when prompted during the checkout process. This service is available for orders placed up to 2.30 p.m. Monday - Thursday with exception to Bank Holidays

Click & Collect - For full details visit our Click & Collect FAQ page

Parcel Force Express Collect - Place an order before 2.30pm and you can collect from your local Parcel Force depot next working day. This option is only available for orders weighing up to 30kg. Machine Mart Xtra items may take longer, see basket and product pages for estimated delivery lead times for Machine Mart Xtra products.

Machine Mart Xtra - Products from our Machine Mart Xtra range are not stocked in our warehouse and therefore may take 7, 14, 21 or 28 days to be delivered. Machine Mart Xtra products are identified on the product pages as well as the delivery section of your shopping basket, appropriate delivery times will be quoted on the product and basket pages.     

2. Delivery Charges

Standard Delivery - Delivery charges are calculated based on the total weight of your order, with a minimum delivery charge of £4.99 inc VAT on orders up to and including 30kg.

Please note: Online ordering is only available for mainland UK destinations. Customers requiring delivery to remote or non-mainland areas should note that delivery may incur additional charges.

Next Day Delivery - Most items on our site can be shipped using our Next Day Delivery service for an extra fee. Next day delivery fee's will be calculated and quoted within the basket process.

Click & Collect to Store - Our Click & Collect service is free of charge to any of our superstores nationwide. Click here for more information on our Click & Collect service

Parcel Force Express Collect costs just £4.99 inc VAT and can be selected under the Click & Collect options on the delivery screen during checkout. Please note this option is only available for orders weighing up to 30kg.

For non-mainland or export deliveries please contact our Telesales department on 0115 956 5555

3. Returns

In the unlikely event that your goods are damaged in transit, please call 0844 880 1250.

If your goods are missing parts or found to be faulty then please contact our Customer Service Department for assistance on Tel (UK): 0871 410 1280 International: +44 (0)115 956 5555. Please Note: You must report damaged goods within 7 working days* of delivery. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

View the Returns Policy and Procedures

4. Additional information

Delivery schedules are estimates only and will depend on carrier used. Heavy items will require the recipient to make arrangements to take delivery of the goods. 

* Working Days are classed as Monday to Friday 8.30-6.00pm excluding weekends and bank holidays.