Business T&Cs

For terms and conditions applying to our stores please click here


1.1. Machine Mart Limited which trades under the name of Machine Mart (‘the Supplier’) supplies its goods and services to its customer (‘the Client’).

1.2. It is the intention of the Supplier that all the terms of the contract applying to all transactions on the Machine Mart web site are contained in these Terms and Conditions.

1.3. The supplier reserves the right to alter these Terms and Conditions without notice to the client. Changes will apply to any subsequent orders received.


2.1. Delivery can only be made to mainland U.K.

2.2. Deliveries to destinations other than mainland U.K. can be arranged by the Supplier. Such deliveries will need to be arranged through the Mail Order department during normal business hours.

2.3. Delivery dates and times given by the Supplier are estimates only. Unless expressly agreed by the Supplier in writing time is not and shall not be deemed to be of the essence of the contract, subject to delivery taking place within a maximum of 30 days.

2.4. The Client shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery. The Supplier will only tender delivery of goods to persons aged over 18.

2.5. Items are supplied subject to their availability. Whilst the Supplier will endeavour to hold sufficient stock to meet all orders, if there is insufficient stock to meet your order, the Supplier may at their discretion contact the Client to offer a substituted product or alternatively refund the price paid for such goods as soon as possible.

2.6. The Supplier reserves the right to change details and/or product specifications without notice.

2.7. The Supplier reserves the right to make delivery by instalments and tender a separate invoice in respect of each instalment. The Supplier’s failure to deliver one or more instalments or any claim by the Client in respect of any one or more instalments shall not entitle the Client to treat the Contract as a whole to be repudiated.


3.1. The price payable for the goods ordered is the price shown on the web-site at the time the Supplier receives the Client’s order and any applicable charges for carriage and insurance except for the following exception:

3.2. Whilst every effort is made to ensure that the correct price is displayed on our web site, errors may occur. If the Supplier discovers that such an error has been made in the quoted price, the Client will be contacted to confirm this.

3.3. The Client will then be given the option of cancelling the order or re-confirming it at the correct price. If the Supplier is unable to make contact with the Client the order will be treated as cancelled.

3.4. Subject to clause 3.1 the Supplier must receive payment for the whole of the goods ordered together with any applicable carriage and insurance charge, before the order can be accepted.

3.5. The VAT inclusive prices quoted on the web site are shown at the current rate of VAT.

3.6. The Supplier reserves the right to change prices and details at any time without notice.

3.7. Prices shown on the web site may not be the same as those shown in the Suppliers catalogue or on display within the retail store network.

3.8. Promotions available on the Suppliers web site may not be available in store or through the Mail order service and vice versa.

3.9. Prices shown as reductions relate to the previous price at which the products have been made available for at least 28 days.


4.1. Clients who shop online must be aged 18 years or over.

4.2. Machine Mart is pleased to accept payment by credit card (MasterCard/Visa) or Debit cards (Maestro/ V-Pay)

4.3. By placing an order through the web site the Client authorises the Supplier to debit their credit or debit card for the total amount of the order prior to the despatch of the goods to the Client’s delivery address, unless other credit terms have been agreed previously in writing.

4.4. Interest at the rate of 5.0% over the HSBC Bank plc rate shall be charged on any sum overdue for payment and interest at that rate will continue to be charged after Judgment.


5.1. The Client shall inspect the goods at the place and time of receipt but nothing in these Terms shall require the Client to break packaging and / or unpack goods, which are intended to be stored before use.

5.2. The Client must advise the Supplier by telephone within 14 days of receipt, of any claim for short delivery or carriage.

5.3. The Supplier shall not be liable for indirect or consequential loss or damage including without limitation loss of profit, of use, or of contracts arising out of the supply or failure of supply of goods (other than liability for death and personal injury resulting from the negligence of the Supplier) and whether arising in contract, tort or otherwise. In all other cases liability shall be limited to the contract price.

5.4. If the Client does not give notice within 14 days the goods will be deemed to have been delivered in the quantities shown in the delivery documents and the Client shall not be entitled and will irrevocably and unconditionally waive any right to reject the goods or claim any damages whatsoever for short delivery howsoever caused.

5.5. The Suppliers liability for short delivery is limited to making good the shortage.



6.1. These terms apply to "Click & Collect" in addition to our General Terms and Conditions:

6.2. Click & Collect is available on all items marked "Store Collection"

6.3. For Click and Collect frequently asked questions please click here


6.4. You may place an order to purchase a product advertised for sale on this website by following the onscreen prompts. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Send Payment" button on the checkout page.

6.5. All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

6.6. If your order includes products which are not available from stock, or includes products from our Xtra range, there may be a delay in despatching your order. We will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.

6.7. Acceptance of your order and the formation of a contract between us will take place when we contact you confirming that the products you have ordered are available for collection from the selected store.

6.8. If you need to cancel your order after you have submitted it, please call us on 0115 956 5555 (Click here for call centre opening times)


6.9. We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards by completing the relevant details on the checkout page.

6.10. By using a credit/debit card to pay for your order, you confirm that the card being used is yours.

6.11. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order. We will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being made available for collection. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

6.12. You will be required to bring along the card used for payment when you collect your goods. For your protection against fraud, we cannot release your purchase without seeing your payment card. If you've paid entirely by gift vouchers, then please bring a photo ID, which must be your passport or photo driving licence.

6.13. We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.


6.14. Before you place your order you will be asked to confirm which store you wish to collect the item from.

6.15. If your item is in stock, we will aim to ensure that it is available for collection from the store within 3-4 working days after we receive your order and successfully process your payment.

6.16. If your order contains an item that has an extended delivery time indicated, your whole order will be made available for collection from the selected store within 3-4 working days of the day when all items in your order can be fulfilled.

6.17. Items are available for collection only during normal opening hours for the relevant store (as set out on this site).

6.18. Once your order has been received into your chosen store, you will be contacted on the number provided and your order will be available for collection at your chosen store for 14 days. If you are unable to collect it within that time, please contact the nominated store. If the order is not collected within 14 days or no contact is made, the complete order will be cancelled and sent back to our central warehouse. A refund will then be processed to the original payment card.


7.1. The Client has the right to cancel any order placed on this website within 14 calendar days beginning with the day after the date goods are delivered, without giving reason (this does not affect your rights to return the goods if there is a fault with the goods).

7.2. On cancellation for whatsoever reason the Client must return the goods in their original condition to the Supplier at their cost unless the goods are being returned because they are faulty or incorrect goods, in which case the Supplier will meet the cost of the return on the Suppliers nominated carrier. If goods are not returned by the Client the Supplier reserves the right to deduct the cost of recovering the goods from any refund due to the Client.

7.3. If the Client cancels an order for a product delivered direct from a third party supplier, the Client must make contact with the Supplier who will arrange collection. Some collections may incur a charge; the amount of the charge will depend on the good(s) returned, but the maximum fee is 25% of the value of the item.

7.4. Refunds will only be made on the credit card, debit card, gift card or e-voucher that was originally used to complete the transaction within 30 days.

7.5. The Supplier reserves the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these reasons, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Faulty goods

7.6. Where the Client is returning goods because they are faulty or incorrect, the Supplier shall meet the cost of the return delivery. The Supplier shall nominate the carrier to be used, or shall arrange collection via its own carrier.

7.7. Without prejudice to the Client’s right to cancel orders generally under clause 6, if the Client has notified the Supplier of a problem with the goods within 30 days of delivery (or collection), the Client shall have a right to reject the goods and receive a full refund, or to receive a replacement or to have this repaired, once the Supplier has inspected the goods to confirm the fault.

7.8. After 30 days following delivery or collection, the Supplier may offer a repair or replacement of the item, or offer a price reduction or refund. The Supplier may ask the Client to contact the manufacturer directly if they have provided a helpline, repair service or warranty with the product.


8.1. Except where goods are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 all warranties, conditions or other terms implied by statute or common law are excluded to the full extent permissible by law.
8.2. The Seller shall not be liable for the goods’ failure to comply with the warranty where the Client has hired the Products to third parties.


9.1. The risk in goods sold to the Client shall pass to the Client so that the Client is responsible for loss, damage or deterioration of the goods or a part thereof at the time of delivery.

10. Age requirement for Specific Goods

10.1. Where the Client places an order for or otherwise purchases an age-restricted goods such as solvents, axes, knives and knife blades, the Client confirms that they are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. The supplier reserves the right to cancel the Client’s order where it is believed that the Client does not meet the age restrictions for these goods.


11.1. The WEEE regulations require that businesses involved in the supply of the electrical equipment take an active role in its collection, recycling and environmentally sound disposal.
All WEEE must be recycled and should not be placed in household waste. WEEE is taken back free of charge in any Machine Mart store on a one-for-one, like-for-like basis. If you have ordered an electrical item for home delivery and would like to return your old like-for-like product, contact our call centre within 28 days of purchase to arrange collection (collection charges apply; call our contact centre for more information). Alternatively, please take the item to your recycling facilities where special facilities exist for correct disposal. To find your nearest recycling facilities please visit the following web site:


12.1. These Terms of use govern your conduct associated with the Customer Ratings and Review service offered by Machine Mart (the “CRR Service”). To the extent of any conflict between Machine Mart’s Privacy Policy and these terms of use shall control with respect to the CRR Service.

For more information on our Customer Ratings and Product Reviews please click here


13.1. The Laws of England and Wales apply to this agreement and any disputes in connection with this agreement shall be tried in the courts of England and Wales.

13.2. If any part of these conditions is invalid, illegal or unenforceable the validity, legality or enforceability of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.

13.3. All web-site content (design, images and text) is the copyright of Machine Mart Limited and its suppliers. The content may not be copied or removed, nor may the site be altered or republished in any way without written permission of Machine Mart Limited.

13.4. All information and pricing on this website and in our current catalogue was correct at the time of going live, E&OE (errors and omissions excepted)
13.5 All images are for illustration purposes only. Contents / accessories shown in images are not included unless specifically stated in the product description.


14.1. When you provide us with personal information (whether purchasing from us or registering from us or otherwise) by doing so you agree to our Privacy Policy in its entirety (available at