Customer services

Customer Service, Technical & After-Sales Support

Mail order & tele sales

Trained operators are ready to advise you on our range of products. Please have ready details of the items you wish to order together with your personal details and choice of payment. Outside business hours, orders are recorded by an answering service.

Monday to Friday    8.00am – 6pm
Saturday    8.30am – 5.30pm

Call our friendly Mail Order Team today on:
Tel: 0115 956 5555
Fax: 0115 988 1212


Customer service

Machine Mart goes to great lengths to ensure that every customer is totally satisfied. If you’re not totally happy with any product or service, then we want to know about it and will help. Please contact our Customer Care department.

Monday to Friday    8.30am – 6pm

Tel: 0115 8406 235
Fax: 0871 410 1285 
Email: (All emails will be acknowledged within 2 working days of receipt, excluding weekends and bank holidays)


After sales service

FREE Technical Advice, 6 Days a week

Monday to Friday    8.30am – 6pm
Saturday        8.30am – 5.30pm

At Machine Mart we want you to get the most out of everything you buy from us and we offer unrivalled aftersales support. Our technical hotlines are manned 6 days a week to ensure you get total peace of mind.

Tel: 0871 410 1260 
Fax: 0871 410 1265


National service and repairs centre

Monday to Friday    8.30am – 6.00pm

With a fully-equipped UK-based National Service Centre, Machine Mart offer fast, efficient and affordable repairs. Whether you need repair work carrying out, or just a service to keep your equipment in perfect order, we’re happy to help.

Tel: 0871 410 1290
Fax: 0871 410 1265


Spare parts

Monday to Friday    8.30am – 6pm

With over 17,000 parts available for immediate dispatch from our vast central parts warehouse, no-one beats Machine Mart when it comes to supplying spare parts.

Tel: 0871 410 1270 
Fax: 0871 410 1275 

Parts Department
Machine Mart Ltd
211 Lower Parliament Street

Note: Maximum call charges from a BT landline are 5p/min to 0844 numbers and 7p/min to 0871 numbers. Calls from mobiles & other networks may vary. Calls may be recorded for quality and training purposes.Note: Maximum call charges from a BT landline are 5p/min to 0844 numbers and 7p/min to 0871 numbers.

Machine Mart and the WEEE regulationsClick here