Customer services

Website Frequently Asked Questions

If you have a question about the use of our website, then it may have already been answered on our Frequently Asked Questions page. Likewise, if you are looking for information about a certain type of product, you may be able to find it on our Buyer's Guides page. If not, then please contact us using the relevant contact details below.

Telesales

Trained operators are ready to advise you on our range of products. Please have ready details of the items you wish to order together with your personal details and choice of payment. Outside business hours, orders are recorded by an answering service.

Monday to Friday: 8.00am – 6.00pm
Saturday: 8.30am – 5.30pm
Sunday: 10am - 4pm

Call our friendly Telesales Team today on:
Tel: 0115 956 5555

Customer Service

Machine Mart goes to great lengths to ensure that every customer is totally satisfied. If you’re not totally happy with any product or service, then we want to know about it and will help. Please contact our Customer Care department.

Monday to Friday: 8.30am – 6.00pm (Closed 5.00pm on Fridays)
Closed on Bank Holidays

Tel: 0115 8406 235
Email: customerservice@machinemart.co.uk (All emails will be acknowledged within 2 working days of receipt, excluding weekends and bank holidays)

FREE Technical Advice - 5 Days a week from our After Sales Team

At Machine Mart we want you to get the most out of everything you buy from us and we offer unrivalled aftersales support. Our technical hotlines are manned 5 days a week to ensure you get total peace of mind.

Monday to Friday: 8.30am – 6.00pm (Closed 5.00pm on Fridays)
Closed on Bank Holidays

Tel: 0871 410 1260 
Email: technical@machinemart.co.uk

National Service and Repairs Centre

Monday to Friday: 8.30am – 6.00pm (Closed 5.00pm on Fridays)
Closed on Bank Holidays

With a fully-equipped UK-based National Service Centre, Machine Mart offer fast, efficient and affordable repairs. Whether you need repair work carrying out, or just a service to keep your equipment in perfect order, we’re happy to help.

Tel: 0871 410 1290

Spare Parts

With thousands of parts available for immediate dispatch from our vast central parts warehouse, no-one beats Machine Mart when it comes to supplying spare parts.

Monday to Friday: 8.30am – 6.00pm (Closed 5.00pm on Fridays)
Closed on Bank Holidays

Tel: 0115 956 1805
Email: parts@machinemart.co.uk

Parts Department
Machine Mart Ltd
211 Lower Parliament Street
Nottingham
NG1 1GN

Note: Maximum call charges from a BT landline are 7p/min to 0844 numbers and 9p/min to 08714 numbers, plus your telephone company's network access charge. Calls from mobiles & other networks may vary. Calls may be recorded for quality and training purposes.