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Technical Queries About Machine Mart Emails

How do I prevent Machine Mart emails going into my spam/junk folder?

Some Internet Service Providers block messages from senders whose email addresses are not in the recipient's Address Book or on their Safe Senders List.

To make sure your Machine Mart messages reach you, please add to your Address Book or Safe Senders List. Below are some instructions on how to do this for the most commonly used Internet Service Providers: (Live / Hotmail / MSN mail)

  • Go to the Options page
  • Under the heading Preventing junk emails select Safe and blocked senders then click Safe senders
  • Type into the box and click Add to list


  • Open the Machine Mart email you have received
  • In the top right hand corner of the email click on the more down arrow
  • From the drop down menu, click on Add Machine Mart to contacts list

Yahoo Mail

  • Open the Machine Mart email you have received
  • Click on the email address in the top right hand corner
  • Add to contacts >> Save

Microsoft Outlook 2010

  • Click a message from the sender
  • On the Home tab, in the Delete group, click Junk
  • Click Never Block the Group or Mailing List

Microsoft Outlook 2007

  • Open the message in full view
  • Click the down arrow on the Safe Lists icon
  • Select Add Sender to Safe Senders Safe List

Microsoft Outlook 2003

  • Right click on the email subject line
  • Choose Add Sender to Address Book


  • Click the Spam Controls link (lower right area of your inbox)
  • When the Mail & Spam Controls box appears, click Custom sender list
  • Choose allow email from option
  • Add the domain
  • Click Add then Save

AOL 7 & 8

  • Go to Keyword Mail Controls
  • Select the screen name you are using to receive email
  • Click Customize Mail Controls for This Screen Name

For AOL version 7.0: In the section for exclusion and inclusion parameters, include the following domain:

For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains

  • Click on Next until the Save button shows up at the bottom
  • Click Save


What do I do if I receive an email claiming to be from Machine Mart asking for account or payment information?

This is not a Machine Mart e-mail. We do not ask for the following customer information:

  • Your National Insurance Number or VAT registration number
  • Your bank account information, credit card number, PIN number or credit card security code
  • Your password

    We recommend you delete this e-mail without opening or responding to minimise the risk of downloading any attached viruses. If you believe you have received one of these e-mails, or want to report one please send the details of the email to

    What are Spoof/false emails?

    Spoof or false emails are e-mails that attempt to trick the user into releasing personal information such as passwords, credits card or bank details. They do this by copying the appearance or trademark of a popular company when actually they are sent from another source. Below are some examples:

  • An e-mail which claims to be from a system administrator requesting users to change their password, then threatening to suspend their account if they do not do so.
  • An e-mail claiming to be from a person in authority requesting users to send a copy of a password, file or other sensitive information.

    What is Phishing?

    Phishing is a relativity new term used to describe the action of using forged e-mail and/or web pages to assume the identity of a legitimate company, with the aim to deceive users into sharing personal information to commit fraud. Phishing is also referred to as Identity Theft.

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