COVID-19 Service Update

Covid Service Update Page

To find out how we've been helping to support our essential services, click HERE

26th May 2020 

Normal Opening Times
Monday - Friday 08:30 - 18:00
Saturday - 08:30 - 17:30
Sunday - Now Open - 10:00 - 16:00
(Sunday hours may vary, check local pages for details)

Thank you

Machine Mart would like to take this opportunity to praise the outstanding work of the country’s key workers, including the NHS, Emergency Services, Energy providers, Delivery Drivers and many, many more.

We also wish to send a big thank you to all our own frontline staff for helping Machine Mart to play its part in safeguarding both staff and customers whilst maintaining the availability of the tools and machinery needed by many of the organisations helping to keep this country going at this very difficult time.

We are proud that with your support we have been able to provide a service to the following organisations; Energy Providers, Doctors Surgeries, Farms, Gas Engineers, Haulage Firms, Primary Care Centres, Public Transport Services, Rail Operators, Infrastructure Support Services, Warehouses, Breakdown/Recovery Firms and others. Many examples of sales to these key organisations can be found here

Finally, we hope that you and your families are staying safe and well during this difficult time for us all.

Best Wishes from The Machine Mart Team

 

Store Operations

The safety of our store teams and the customers that we serve is paramount to us. We continue to give careful consideration to the safe operating of our stores to enable us to protect our communities, customers and key workers safe and allow them to carry on their essential work in these difficult times.

The following provisions have been made to ensure that our Machine Mart Stores, head office teams and customers remain safe and take all of the necessary precautionary measures for this to be maintained.

Social Distancing

In accordance with social distancing rules the store team will maintain a 2m distance between themselves and any other person at all times and we ask that our customers please respect this. To that end the team will control access to and within the store and will support customers with their requirements from designated areas that are clearly marked out.

Customers will be asked to remain in these designated locations and the team will answer any questions and bring to them their items for purchase. Unfortunately, due to the social distancing rules the store team will currently be unable to assist in any 2 person lifts.

Clean Store Environment

In line with Governmental and NHS recommendations our teams have been instructed to wash their hands as often as they can and where possible to wear the supplied PPE. Our store teams also have supplies of hand sanitiser and sanitary cleaner for surfaces in store.

Stores maintain a strict cleaning regime which will include the following areas of the store and equipment:

  • Counter tops
  • PDQ Machines
  • Telephones
  • Keyboards / Tablet / Printers
  • Product
  • Doors and door handles
  • Keypads
  • Lifting aids
  • Kitchen area – equipment and utensils

Payment

We please ask that you pay by debit or credit card wherever possible. Please note that some of our stores are processing card only purchases therefore we would recommend that you please check prior to visiting the store to make purchase of your essential items.

Machine Mart Website

  • Our website remains open for business 24/7
  • Please note that due to high volumes of orders some deliveries may experience delays and we apologise in advance if these delays affect you.
  • Please ensure that we have your mobile number when placing an order, so that we can keep you updated about your delivery
  • With more customers choosing to order online we have additional resource available to give us the best chance of deliveries reaching you on time.
  • Click & Collect services to our stores and also 10,500 Post Offices and depots across the Country are also still available but may also experience some delays.
  • Our national distribution centre works to strict health & safety guidelines and we are continually working with our delivery partners to make sure that we are operating in the safest way possible.

Machine Mart Telesales

  • Our Telesales team are working as normal to receive and help with your orders

Customer service, parts & spares, product support

  • All of the above departments are currently working as normal. Please bear with us whilst we continue to answer calls and emails as quickly as we can.

Thank you once again for your understanding, co-operation and patience and we urge all of our customers to stay strong and to stay safe through these unprecedented times.

Shop Essentials