COVID-19 Service Update

Covid Service Update Page

3rd April 2020

Sunday Opening Hours

Please note all stores are now closed on Sundays until further notice. We are constantly listening to our staff and customers feedback and after doing this we've made the decision to temporarily cease trading on Sundays. Normal trading hours remain on all other days. We recommend calling your local store to check for stock availability before travelling.

Normal Opening Times
Monday - Friday 08:30 - 18:00
Saturday - 08:30 - 17:30
Sunday - Temporarily Closed

Thank you

Machine Mart would like to take this opportunity to praise the outstanding work of the country’s key workers, including the NHS, Emergency Services, Energy providers, Delivery Drivers and many, many more.

We also wish to send a big thank you to all our own frontline staff for helping Machine Mart to play its part in safeguarding both staff and customers whilst maintaining the availability of the tools and machinery needed by many of the organisations helping to keep this country going at this very difficult time.

We are proud that with your support we have been able to provide a service to the following organisations; Energy Providers, Doctors Surgeries, Farms, Gas Engineers, Haulage Firms, Primary Care Centres, Public Transport Services, Rail Operators, Infrastructure Support Services, Warehouses, Breakdown/Recovery Firms and others.

Finally, we hope that you and your families are staying safe and well during this difficult time for us all.

Best Wishes from The Machine Mart Team

 

Store Operations

The safety of our store teams and the customers we serve is paramount to us. As we are classified as an essential business by the Government, we have given careful consideration to the safe operating of our stores that will enable us to keep our communities and other essential operators safe and allow them to carry on their essential work in these difficult times.

The following provisions have been made to ensure that the Machine Mart Stores, head office teams and customers remain safe and take all of the necessary precautionary measures for this to be maintained.

We have implemented across our stores strict measures that will keep our store teams and our customers safe and reduce the risk of infection by minimising and eliminating social contact.

Clean Store Environment

In line with Governmental and NHS recommendations our teams have been instructed to wash their hands as often as they can and where possible to wear the supplied gloves.

Stores will maintain a strict cleaning regime which will include the following areas of the store and equipment:

  • Counter tops
  • PDQ Machines
  • Telephones
  • Keyboards / Tablet / Printers
  • Product
  • Doors and door handles
  • Keypads
  • Lifting aids
  • Kitchen area – equipment and utensils

Social Distancing

In accordance with social distancing rules the store team will maintain a 2m distance between themselves and any other person at all times and we ask that our customers to please respect this. To that end the team will control access to the store and we are now operating a No Browsing rule.

Customers will be asked to remain in a designated location, the team will establish their requirements and bring to them their essential items for purchase. Unfortunately, due to the social distancing rules the store team will be unable to assist in any 2 person lifts.

Payment

We please ask that you pay by debit or credit card wherever possible. Please note that some of our stores are processing card only purchases therefore please check prior to visiting the store to make purchase of your essential items.

Machine Mart Website

  • Our website remains open for business 24/7 and deliveries are currently being made as normal. Please ensure that we have your mobile number when placing an order, so that we can keep you updated about your delivery
  • With more customers choosing to order online we have additional resource available to ensure continuity of deliveries, wherever possible.
  • Click & Collect services to our stores and also 10,500 Post Offices and depots across the Country are currently working as normal.
  • Our national distribution centre works to strict health & safety guidelines and we are continually working with our delivery partners to make sure that we are operating in the safest way possible.

Machine Mart Telesales

  • Our Telesales team are working as normal to receive and help with your orders

Customer service, parts & spares, product support

  • All of the above departments are currently working as normal. Please bear with us whilst we continue to answer calls and emails as quickly as we can.

Thank you once again for your understanding, co-operation and patience and we urge all of our customers to stay strong and to stay safe through these unprecedented times.

Shop Essentials