COVID-19 Service Update

Covid Service Update Page

To find out how we've been helping to support our essential services, click HERE

6th August 2020 

Normal Opening Times
Monday - Friday 08:30 - 18:00
Saturday - 08:30 - 17:30
Sunday - Now Open - 10:00 - 16:00
(Sunday hours may vary, check local pages for details)

Thank you

Machine Mart would like to take this opportunity to praise the outstanding work of the country’s key workers, including the NHS, Emergency Services, Energy providers, Delivery Drivers and many, many more.

We also wish to send a big thank you to all our own frontline staff for helping Machine Mart to play its part in safeguarding both staff and customers whilst maintaining the availability of the tools and machinery needed by many of the organisations helping to keep this country going at this very difficult time.

We are proud that with your support we have been able to provide a service to the following organisations; Energy Providers, Doctors Surgeries, Farms, Gas Engineers, Haulage Firms, Primary Care Centres, Public Transport Services, Rail Operators, Infrastructure Support Services, Warehouses, Breakdown/Recovery Firms and others. Many examples of sales to these key organisations can be found here

Finally, we hope that you and your families are staying safe and well during this difficult time for us all.

Best Wishes from The Machine Mart Team

 

Store Operations

The safety of our store teams and our customers is paramount to us. On an ongoing basis we will continue to give careful consideration to the safe operating of our stores to enable us to protect our communities, customers and key workers as much as possible.

The following provisions have been made to ensure that our Machine Mart Stores, head office teams and customers remain safe and take all of the necessary precautionary measures for this to be maintained.

Face Coverings

We please ask that customers wear appropriate face coverings whilst in store in line with the new law dated 24th July 2020. You will only be able to browse the store if you are wearing a face covering. Should you not have a face covering, or you are medically exempt, the team will advise you accordingly.

Social Distancing

In accordance with social distancing rules the store team will maintain a safe distance between themselves and any other person at all times and we ask that our customers and visitors please respect this. To that end the team will monitor access to the store and will support customers with their requirements either from a clearly marked designated area or within the store should customers wish to browse our exceptional range and their options.

Hand Sanitising

Customers will be asked to sanitise their hands or wear hand coverings, subject to availability, at the sanitising station located just inside the entrance of the store.

Clean Store Environment

In line with Governmental and NHS recommendations our teams have been instructed to wash their hands as often as they can and where possible to wear the supplied PPE. Our store teams also have supplies of hand sanitiser and a specific cleaner for sanitising surfaces in store.

Stores maintain a strict cleaning regime which will include the following areas of the store and equipment:

    • Counter tops
    • PDQ Machines
    • Telephones
    • Keyboards / Tablet / Printers
    • Product
    • Doors and door handles
    • Keypads
    • Lifting aids

Payment

We ask that customers pay by debit or credit card wherever possible.

Machine Mart Website

      • Our website remains open for business 24/7
      • Please note that due to high volumes of orders some deliveries may experience delays and we apologise in advance if these delays affect you.
      • Please ensure that we have your mobile number when placing an order, so that we can keep you updated about your delivery
      • With more customers choosing to order online we have additional resource available to give us the best chance of deliveries reaching you on time.
      • Click & Collect services to our stores and also 10,500 Post Offices and depots across the Country are also still available but may also experience some delays.
      • Our national distribution centre works to strict health & safety guidelines and we are continually working with our delivery partners to make sure that we are operating in the safest way possible.

Machine Mart Telesales

      • Our Telesales team are working as normal to receive and help with your orders

Customer service, parts & spares, product support

      • All of the above departments are currently working as normal. Please bear with us whilst we continue to answer calls and emails as quickly as we can.

Thank you once again for your understanding, co-operation and patience and we urge all of our customers to stay strong and to stay safe through these unprecedented times.

Shop Essentials