Returns Policy
Returns Procedure for In-Store Purchases - Click Here
Returns Procedure for Online and Mail Orders - Click Here
Returns Procedure for Online and Mail Orders
Unwanted/unsuitable goods:
At Machine Mart we hope that you will be happy with the tools and equipment you order. However, should you have a change of mine for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on the web site or by Mail Order for a refund. This does not apply to items personalised or made to your specification i.e. Special Orders. The following conditions apply:
- Orders must be cancelled within seven days beginning with the day after the date goods are delivered by contacting 0844 880 1250* quoting your customer reference number. Machine Mart will arrange collection though there would be a charge for this.
- Goods must be returned in their original unspoilt condition; i.e. unused and in their original packaging.
- We regret that we are unable to refund any delivery or postage costs.
- We are unable to issue any refund until the goods have been inspected.
- All goods should be suitably wrapped/packaged to make certain of safe handling and to protect them during transit.
Special Orders
Special order items may not be accepted back unless they are faulty.
Your legal rights are not affected
If returning goods yourself we recommend you obtain proof of postage.
Damaged in Transit (DIT):
We use established, specialist couriers to ensure that your goods reach you in perfect condition. However, in the unlikely event that your goods are damaged in transit, please call our Mail Order department on 0844 880 1250*
- You must contact us by phone within 7 working days of delivery. Your legal rights are not affected
If there is a fault or missing parts:
Rigorous inspection and batch testing procedures are carried out by our Quality Control department and every effort is made to ensure all products reach you in full working order.
However should either of the following apply please contact the Customer Care Department on 0871 410 1280* immediately or within 7 days of delivery quoting your customer reference number.
Missing Parts
Should your product be found to be missing parts Customer Care will arrange for these to be sent out.
Faulty goods
Should your product be found faulty on delivery Customer Care will arrange the collection of your product for inspection.
- Should the goods be verified to be faulty, Machine Mart will either:
- Deliver a replacement free of charge, or
- Refund the price you paid for the goods if replacement is not required.
- We are unable to issue any refund until the goods have been inspected.
- Please include your customer reference number and contact details with the returned goods.
- If fuel has been added to the product this must be fully drained off prior to collection or the item may be refused.
- Your legal rights are not affected
In the event that a product you purchased on-line or mail order develops a fault during its guarantee, usually 12-months from purchase date, we may offer repair, exchange or refund as appropriate. Your legal rights are not affected. Please contact the Customer Care department* for further assistance.
Refunds:
Refunds will normally to be made to the same method of payment as your original purchase within 30 days of the transaction date.
* Monday to Friday (excluding Bank Holidays) 0830-1800 hr. Maximum call charges from a BT landline are 5p/min to 0844 numbers and 7p/min to 0871 numbers. Calls from mobiles and other networks may vary.
Returns Procedure for In-Store Purchases
Faulty goods:
Most products are offered with a 12-month guarantee In the event that the product you purchased develops a fault during this time we may offer repair, exchange or refund as appropriate. Your legal rights are not affected For further information and assistance, please contact your store or alternatively, the Customer Care Department on 0871 410 1280*
Unsuitable or unwanted goods:
Machine Mart Limited is happy to consider a credit note subject to a handling charge of 10% for a product bought from a Machine Mart store if it is returned in its original condition within 7 days of purchase. The following conditions apply:
- You must provide proof of purchase, for example the original sales receipt.
- Goods must be returned in their original unspoilt condition; i.e. unused and in their original packaging.
- We may ask for identification (proof of address) to help combat fraud.
- Goods may be returned direct to your local store. Click here for your nearest store
- Machine Mart is not obliged to take back an item simply because the customer has had a change of mind.
- Your legal rights are not affected
Special Orders
- Special order items may not be accepted back unless they are faulty.
- Your legal rights are not affected
Credit Notes:
- Credit notes are valid for one year from date of issue and must be safely retained.
- A replacement will not be issued nor can it be redeemed for cash.
- Credit notes are not transferable and must be produced when exchanging for goods.
- Your legal rights are not affected
Refunds
- Refunds will normally to be made to the same method of payment as your original purchase.
- Your legal rights are not affected
* Monday to Friday (excluding Bank Holidays) 0830-1800 hr. Maximum call charges from a BT landline are 5p/min to 0844 numbers and 7p/min to 0871 numbers. Calls from mobiles and other networks may vary.
