Delivery

Delivery Information

We use established, specialist couriers to ensure that your goods reach you in perfect condition.

•    Delivery charges are calculated from the value of your order, with a minimum delivery charge of £4.50.

We aim to deliver within 3 to 5 working days. For delivery by the next working day, please call our Mail Order department on 0844 880 1250 before 2pm.
Please note: Online ordering is only available for mainland UK destinations. Customers requiring delivery to remote or non-mainland areas should note that delivery may incur additional charges, and may take longer than our standard 3 to 5 working days* service. We will contact you before processing your order if this is the case.
For rural, non-mainland or Export deliveries please contact our Mail Order department.

In the unlikely event that your goods are damaged in transit, please call 0115 8406 149. If your goods are found to be faulty then please contact our Customer Service Department for immediate assistance on:

Tel (UK): 0844 880 1275
International: +44 (0)115 956 5555

•    You must contact us by phone within 7 working days of delivery.
•    THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

* Working Days are classed as Monday to Friday 8.30-6.00pm excluding weekends and bank holidays.